Versand

Shipping Policy
Last updated: 18.03.2026

 

 


Thank you for shopping with us. This Shipping Policy outlines how we handle order processing, shipping times, and delivery.


1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

 

You will receive another notification when your order has shipped.


During periods of high order volume, processing times may be slightly delayed. If there will be a significant delay in shipping your order, we will contact you via email.

 


2. Shipping Rates & Delivery Estimates

 



Shipping charges for your order will be calculated and displayed at checkout.


Estimated delivery times:


  • Domestic Shipping: 3–7 business days
  • International Shipping: 7–15 business days



Please note that delivery times are estimates and may vary depending on your location and the shipping carrier.



3. International Shipping



We ship to many countries worldwide. If your country is not available at checkout, please contact us to see if we can arrange shipping.


International orders may be subject to import duties, taxes, or customs fees, which are applied once the shipment reaches your country. These charges are the responsibility of the customer.



4. Order Tracking



Once your order has shipped, you will receive a tracking number via email so you can monitor your shipment’s progress.


Tracking information may take 24–48 hours to update after the package has been shipped.



5. Lost, Stolen, or Damaged Packages



We are not responsible for packages that are lost, stolen, or damaged after they have been marked as delivered by the carrier.


If your order arrives damaged, please contact us immediately with photos of the product and packaging so we can assist you.



6. Incorrect Shipping Information



Please ensure that your shipping address is correct at checkout.


If an incorrect address is provided and the package is returned to us, the customer will be responsible for the reshipping cost.



7. Shipping Delays



Delivery times may be affected by factors outside our control, such as:


  • Weather conditions
  • Carrier delays
  • Customs processing
  • Holidays or peak seasons



We appreciate your patience in these situations.



8. Contact Us



If you have any questions about your order or shipping, please contact us:


Email: urbannextt@gmail.com

Business hours: Mon-Sat 8am-8pm